Problem with ProClarity report 'Export' options

Hi, all here,

Thank you very much for your kind attention.

I encountered a problem with export ProClarity reports. The problem is: under the 'Export' option, there is only 'Export to business reporter'. No other options like: 'Export to reporting service', 'Export to PowerPoint', 'Export to outlook' which actually should be available for ProClarity report 'Export' options tho.

Would please any expert here give me any guidance and advices for that.

Thanks a lot in advance for that.

With best regards,

Yours sincerely,

Hi Helen:

The ProClarity "export to" options are usually established on installation of the ProClarity Professional. In the installation process you can choose to install the "Integration with Office" components which provide the Export to Excel, Outlook, and Powerpoint. You can verify that this functionality was NOT installed by looking in the subfolder:

C:\Program Files\Common Files\ProClarity\Client\Office

I have three folders here: "Excel", "Outlook", and "PPoint". Each folder contains a .DLL and supporting files for each flavor of export. If you don't have the folders then re-installing the ProClarity Professional with the correct components selected should suffice to fix the problem. If the folders DO exist then something else is wrong. Your shortest route to fixing the situation may be to uninstall the ProClarity Professional and reinstall with the correct components selected.

Hope this helps.

PGoldy

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Hi, Pgoldy,

Thank you very much for your guidance and help.

Yes, I have had a look at the folder(C:\Program Files\ProClarity\Client\), but no 'Office' existed there. So yes would try to resinstall the software as you recommended. Thank you very much.

With best regards,

Yours sincerely,

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Sorry, please ignore this post.

With best regards,

Yours sincerely,